What is a Service Design Jam?
Service Design
Service design solves problems at all levels of human experience: Defining the environment, tools, products, and events within a system.
The jam runs for 48 hours, and will have teams of students, academics, business people, customers, and creators working together to solve a to-be-announced challenge!
You're given a problem to solve and a studio space to solve it. We help you along the way with mentoring, tools, and a collaborative environment.
At the end, you solve a problem: collaborating to design, prototype, and create a plan of action.
Day 1 - Team and Idea building
Social Media in the Neighborhood
The Group
The idea
Group 1 is working on a set of services and tools for connecting neighborhoods and communities. They want to encourage local business owners to both create events and host spaces for action-oriented problem solving within the community. They want to find the hidden treasures in their community through digital, physical, and face-to-face communication tools.
Popup Shop
The Group
The idea
Group 2 is hard at work creating a popup shop idea for helping people understand and use the Canadian Tax system to their advantage. Looking at the physical space and temporary architecture used to solve a specific temporal problem, they are exploring the how, who, and why of financial education and empowerment. How do we find the hidden treasures in our financial and spatial networks?
Social Mapping of Life Goals
The Group
The idea
Group 3 is working to understand goal making and pursuits through a deep analysis of their own goal making and decision making processes. How does one use credibility within a community to keep oneself on track?
Asset Ecologies
The Group
The idea
Group 4 is working on the business problem of leveraging external services and events as assets within a broader commercial ecology. They are investigating a service to empower business owners and citizens to negotiate over last minute, time sensitive resources.
Who is putting it together?
Normative Design is an Interaction Design studio in Toronto, Canada.
Normative practices, teaches, and applies a wide range of design methodologies to solve the problems of its clients, customers, and users.
Organizers
Andrew Lovett-Barron
Andrew is a designer working at the intersection of networked technology and human behaviour.
Michael-Owen Liston
Michael is an interaction designer with a background in music, mental healthcare, and psychology.
Mentors
Heather McGaw
Heather is a UX designer at the Health Design Lab, and co-founded Project Nunavut, an Iqaluit-based social enterprise aimed at improving the viability of the traditional economies in the North.
Blair Johnsrude
Blair is a senior designer at Normative and organizes Create Type, a showcase of creative typography and illustration.
Lindsay Ellerby
Lindsay is design director at Normative design, and an expert in Service Design and Design Research.
Ayla Newhouse
Ayla is the co-founder of 1THING: an app for improving well-being and Colour Phone (in development).